At Fern Creek Medical Center, our goal is to ensure that all of our clients and patients leave our facility satisfied. We would love to hear about your recent visit with us - your feedback is greatly appreciated and helps the Fern Creek Medical Center family grow each day!
Review us at any of the following:
2015-12-21 by Mary Hester
"My dog has been going to Jefferson Animal Hospital for several years. Their staff is very friendly and helpful. Dr. Hoelter is very caring and knowledgeable. She came in on her day off to care for my dog. She made our difficult situation much easier. I will always take my pets there."
2015-05-13 by Sarah W.
"They have been extremely friendly and helpful during a stressful time of not knowing what was wrong with my cat.
I called this Morning before bringing him and they were extremely nice and helpful on the phone. Once I got in and explained the issue (urinary tract problem) they took my cat back right away to ensure it was not a bigger problem, it wasn't which was good.
My time in the waiting room was not bad for being a walk-in on a Sunday. Once we went back the vet techs and the vet spent a nice amount of time with me and the cat explaining our options and taking care of him. They even have arranged for all the follow up to be done at our normal vet.
I appreciated the great customer service and making a stressful situation a little easier."
2015-05-13 by Debbie C.
"when you go to a 24 hr. emergency care clinic in late evening to get your dog's vaccinations and routine exam, you should expect that emergency cases will take precedent. Just like if you go to the people ER. So we waited with our dog, and that was fine. The staff offered to come outside and get us when it was our dog's time, so she didn't have to stay inside while waiting. We found the staff friendly and professional. Techs asked questions, did their necessary business, and explained various tests that were normally recommended for well pet care. They were gentle with our somewhat nervous dog. The vet found our visit to be a break from all the tough cases they dealt with earlier (when I called to see if they could do vaccinations in the evening it was a slow time, but once we got in about an hour later, they were slammed with cases), and explained recommendations for tests and why, gave the shots, pronounced her in great shape for a senior dog, and we paid no more for the convenience of evening hours, than we would have during the day. What I liked especially is the atmosphere-calming, quiet. nice furnishings. absolutely NO animal or disinfectant smells. Clean as a whistle. More like my doctor's office. Only the staff here is nicer!"
2015-05-13 by Jessica B.
"Our dog suffered a seizure, something that had never happened before, on a Sunday and I went into panic mode. I knew Jefferson was an emergency clinic that was open 24/7 so in my state of hysteria I called them and told them what was happening. They calmly told me to bring him in and also let me know that I could expect to spend $300-$500. That may sound a bit insensitive but I'm sure that's info a lot of folks would want. By the time we arrived my pup was back to his normal self but we decided to run blood work to be safe. Luckily he is in good health and we just have to keep an eye on him. We also got out for less than $300 as we didn't require any emergency services or an overnight stay. My piece of mind was well worth the money and the staff was extremely helpful during a very stressful situation."
2015-05-13 by Patricia L.
"We love your office and have been loyal customers since 2005! Our pets have been in good hands every time we come to you for an emergency or a check up. My dogs seem to be excited to see Dr Cheever and enjoy the treats! They may be nervous, but they don't run screaming from any of your staff. I love that you can do later appointments and no extra charge for them.
My husband and I also appreciate the care and concern when we ask for alternatives for topical flea, tick and intestinal parasites. New oral meds that don't make our dog break out in a rash and smell like bad grape cough syrup. Now they can sleep in our bed and not make it smell gross.
You have taken great care of our family and the humans thank you very much!"